Libero Concierge: Guest Communication Automation

Get rid of routine tasks and let Libero Concierge handle communication via emails, SMS, or both.

No more manual sending, copying email addresses, or checking for typos. Set it up once and we’ll take care of the rest.

By activating the Concierge module, you’ll also increase guest engagement, reduce the number of “I completely forgot about that booking” situations, and make sure your vouchers don’t get lost.

What can Libero Concierge do?

For bookings:

Confirmation (including manually created bookings)
Booking created directly in the app because the guest called or emailed? No problem. With Concierge you can send the confirmation email straight from the booking.

Reminder
“No shows are the best thing that’s ever happened to me!” said no receptionist or masseur ever. Instead, remind guests of their service a few days or hours before.

Thank you
Whether you like to thank guests for visiting your spa or prefer to invite them back a few weeks or months later, Libero gives you the space to do that.

For vouchers:
 

Confirmation (including manually created vouchers)
Voucher created directly in the app outside the e-shop? No problem. We can send the confirmation email here too.

Voucher expiration reminder
Don’t wait for guests to reach out with expired vouchers. Proactively remind them their voucher is about to expire and it’s time for a well-deserved break. Or use the reminder as a chance to motivate them to buy more, because you can never have too many vouchers.

Emails & SMS
Libero Concierge works equally well via email or SMS.

• For SMS, all you need is an account with our partner provider, it only takes a few clicks to set up and use right away.
• Top up credit → SMS are sent.
• Credit runs out → SMS pause until you top up again.

 
Summary

• Less hassle – guest communication runs automatically.
• Higher satisfaction – guests feel cared for from booking to departure.
• More returns – reminders and follow-ups encourage repeat visits.
• Smarter voucher management

Contact your account manager and within a few days you’ll see Libero Concierge taking routine admin off your plate.